jayo7's Privacy Policy

1. Introduction and Scope

jayo7 ("we", "us", "platform") is a trusted online gaming platform in Bangladesh. We are deeply committed to the privacy of our users. This Privacy Policy ("Policy") applies to the jayo7.cam website and all services connected to it.

This policy sets out the terms governing the collection, processing, storage, and use of your ("user") personal information between you and jayo7. Using our platform means you fully agree to this policy.

This policy works alongside our Terms and Conditions and Responsible Gaming policy. Our services are for users aged 21 and above only.

2. What Information We Collect

We collect various types of information to register you on the jayo7 platform and provide our services.

2.1 Personally Identifiable Information (PII)

• Full name (first name and last name)
• Date of birth (for age verification)
• Valid email address
• National ID or passport number (for KYC verification)
• Current address and postal code

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile number (for transactions)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Automatically Collected Information

• IP address and device type
• Browser type and version
• Cookies and session data
• Date and time of platform access (BST)
• Gaming activity and behavioral data

2.4 Communication-Related Information

• Messages and requests sent via live chat and email
• Records of contact with customer support
• Complaints and feedback

3. Purpose of Data Collection

We collect and use your information only for specific and legitimate purposes. The main reasons we use your data at jayo7 are outlined below:

3.1 Account Management and Identity Verification

Your personal information is needed to create new accounts, verify identity (Know Your Customer — KYC), confirm age (21+), and ensure account security.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests, prevent fraudulent transactions, and ensure secure payments.

3.3 Providing Gaming Services

Information is used to operate all gaming services including cricket betting, slots, and live casino, as well as to provide bonuses and a personalized experience.

3.4 Responsible Gaming

This information is used to monitor gaming behavior, identify signs of addiction, and offer self-exclusion or limit-setting options.

3.5 Legal Compliance

Certain information is retained and processed to comply with anti-money laundering (AML) requirements, fraud prevention, and other applicable legal obligations.

3.6 Improving Customer Service

Information is used to resolve issues, answer questions, and improve the overall user experience through our 24/7 live chat service.

4. Data Sharing and Disclosure

jayo7 never sells your personal information to third parties. However, data may be shared in the following limited circumstances:

4.1 Payment Processors

The financial information required to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, Upay, and bank transfer services. These organizations are governed by their own privacy policies.

4.2 Technology and Software Partners

Game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) may receive a limited amount of data to operate their services. This information is used solely for delivering the relevant service.

4.3 Legal Obligations

Information may be shared with relevant authorities pursuant to a court order, government directive, or other legal requirement. In such cases, we provide only the minimum amount of information legally required.

4.4 Fraud Prevention

If money laundering or fraudulent activity is detected, relevant information may be shared with the appropriate agencies.

5. Cookies and Tracking Technologies

The jayo7 website uses cookies and similar tracking technologies to help improve your user experience.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and keep the platform's core functionality running. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and other personal preferences.

5.3 Analytics Cookies

These cookies are used to analyze website traffic, identify popular pages, and collect anonymous data to improve our services.

You have the option to disable non-essential cookies through your browser settings, though this may limit certain convenient features.

6. Data Security Measures

We use industry-standard security technologies to protect your personal and financial information.

6.1 Encryption

SSL (Secure Socket Layer) encryption is used for all data transmissions. This ensures your information remains out of reach of unauthorized parties.

6.2 Secure Server Infrastructure

Our servers are protected through firewalls, intrusion detection systems, and regular security audits.

6.3 Access Controls

Only authorized personnel have access to data, and only to the information required for their specific role. All data access is logged and monitored.

6.4 Two-Factor Authentication (2FA)

Two-Factor Authentication is available to enhance the security of user accounts.

6.5 Security Incident Management

In the event of a security breach, we act promptly and notify affected users in a timely manner.

7. Data Retention Period

jayo7 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For as long as the account is active and for a minimum of 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by legal obligations.
• KYC Documents: A minimum of 5 years after account closure.
• Cookies and Session Data: Upon session end or once a specified period has elapsed.
• Customer Service Communications: 3 years from the date of resolution.

Once the defined retention period ends, data is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information, which jayo7 respects and supports:

8.1 Right of Access

You may request at any time to know what information we hold about you.

8.2 Right to Rectification

You have the right to request correction of any inaccuracies in your information.

8.3 Right to Erasure

In certain circumstances you have the right to request deletion of your information, though complete deletion may not be possible where legal obligations apply.

8.4 Right to Restrict Processing

In certain circumstances you have the right to request that processing of your information be restricted.

8.5 Right to Data Portability

You have the right to receive your information in a structured, commonly usable format.

8.6 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you may withdraw your consent at any time.

To exercise these rights, please contact our customer support team.

9. Privacy of Minors

jayo7's services are strictly for users aged 21 and above. We do not actively collect information from any minor.

Age is verified at the time of registration, and in suspicious cases identity is verified through KYC documents. If a minor has registered through any means and this comes to our attention, their account is closed immediately and the related information is deleted.

If you become aware that a minor has registered on our platform, please notify us immediately.

10. Third-Party Website Notice

The jayo7 website may contain external links to third-party websites. jayo7 is not responsible for the privacy policies or data collection practices of those external websites.

We advise you to review the privacy policy of any third-party website before visiting it.

11. Policy Changes

jayo7 reserves the right to modify or update this privacy policy at any time. For significant changes, we will notify you through the following methods:

• Displaying a notice on the website's main page
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after any changes will be considered your agreement to the updated policy. We recommend you review this page regularly.

12. Contact Us

For any questions, concerns, or requests regarding your information and this privacy policy, please get in touch with us.